Shipping policy

Shipping Policy

Destinations

Emberline Saunas ships to the 48 contiguous United States. We do not ship to Alaska, Hawaii, US territories or international addresses as standard. Customers in those locations should contact us before ordering so we can quote freight separately.

Shipping cost

Standard curbside freight delivery to the lower 48 states is included in the listed price. Any additional services requested at the time of delivery, such as inside placement, are arranged and paid for by the customer directly with the carrier.

Processing time

Orders are processed on business days. Lead time varies by brand and model, and some units are built to order. Estimated availability is shown on each product page. If a model is on backorder we will contact you with the expected ship date.

Method of delivery

Saunas are shipped as palletised LTL freight, not by parcel carrier. Delivery is curbside. The carrier will contact you to arrange a delivery appointment, and someone aged 18 or over must be present to receive and sign for the shipment.

Customer responsibilities

• Providing an accurate shipping address and a working phone number for the carrier appointment
• Confirming that a freight truck can reach the delivery address
• Moving the sauna from the curb to its final position
• Inspecting the shipment before signing and noting any visible damage on the delivery receipt

Damage and loss

Title and risk of loss pass to the customer on delivery. Visible damage must be recorded on the delivery paperwork at the time of delivery and reported to us with photographs as soon as possible. Concealed damage should be reported within a reasonable period after delivery so that a freight claim can be opened.

Refused or undeliverable shipments

If a shipment is refused without cause, or cannot be delivered because the address is inaccessible or nobody is available at the agreed appointment, return freight, redelivery and storage charges incurred by the carrier are the responsibility of the customer.

Delays

Estimated transit times are provided by the carrier and are not guaranteed. We are not liable for delays caused by weather, carrier capacity, customs or events outside our control.

Contact

For freight quotes, delivery access questions or order status, contact us at alexfinch746@gmail.com.