Returns & Refunds
30-day returns on unused saunas
If a sauna is not right for you, you may request a return within 30 days of delivery, provided the unit is unused, unassembled and still in its original packaging.
How to start a return
- Contact us with your order number and the reason for the return before shipping anything back. Returns sent without authorisation cannot be processed.
- We will issue a return authorisation and the correct return address for that brand.
- Repack the unit on its original pallet with the original packaging.
- Once the item arrives and passes inspection, we issue your refund to the original payment method.
Return shipping and fees
Because saunas ship as freight, return shipping is paid by the customer unless the item arrived damaged or we sent the wrong product. Some manufacturers charge a restocking fee on returned freight items; if that applies to your model we will tell you the exact amount in writing before you ship anything back.
Damaged on arrival
Inspect your pallet before signing. If you see damage, note it on the delivery receipt, take photos and contact us the same day. We will arrange replacement parts or a replacement unit at no cost to you. Damage reported after a clean signature is much harder to claim.
Wrong or missing items
Send us your order number and photos of the packing list and cartons received. We will ship the missing parts as a priority.
What cannot be returned
- Saunas that have been assembled, installed, wired or heated
- Custom, made-to-order or special-order configurations
- Items missing original packaging or the original pallet
- Clearance or final-sale items, where marked
Order cancellations
You can cancel free of charge any time before your order ships. Once a freight shipment has been picked up it is treated as a return and the terms above apply.
Refund timing
Refunds are issued once the returned unit has been received and inspected. Your bank or card issuer usually takes a few additional business days to post the credit.
Warranty claims
Faults that appear after installation are handled under the manufacturer’s warranty rather than as a return. See our warranty page.
Contact
To start a return or ask about eligibility, use our contact page.