FAQ
Choosing a sauna
Traditional or infrared — what is the difference?
A traditional sauna heats the air and the rocks, typically running 175–195°F, and you can pour water on the stones for steam. An infrared sauna heats your body directly with radiant panels at a gentler 120–150°F, with no steam. Traditional feels more intense and is the authentic Finnish experience; infrared is easier to install and suits longer, lower-temperature daily sessions.
What size do I need?
As a rough guide, allow about 2 feet of bench length per person seated, and more if anyone wants to lie down. A 2-person sauna suits couples and small spaces; 4 to 6 person models are the most popular for families; 8-person cabins are worth it if you entertain.
Indoor or outdoor?
Indoor kits fit inside an existing framed room with normal ceiling height and are the cheaper option if you already have the space. Outdoor cabins and barrels need a level base and weather-rated construction, but they do not take a room away from your house.
Installation
Do I need an electrician?
Most infrared cabins run on a standard 120V household outlet. Traditional electric heaters usually require a dedicated 240V circuit sized to the heater, and that work should be done by a licensed electrician. Every product page lists the electrical requirement for that model.
What base does an outdoor sauna need?
A flat, level, load-bearing surface: a concrete pad, paver base, compacted gravel or a properly built deck. The base should be at least as large as the sauna footprint. Avoid placing a sauna directly on soil or grass.
Can I assemble it myself?
Pre-cut kits are designed for two reasonably handy people and a weekend. Pre-assembled cabins arrive largely built and mainly need placing and connecting. Large units are heavy, so plan the lift and the delivery path before the truck arrives.
How much clearance does it need?
Leave room to walk around an outdoor sauna for maintenance, and keep the clearance around the heater and chimney specified by the manufacturer. Never enclose a wood-burning stove or chimney without the correct heat shields.
Using your sauna
How long does it take to heat up?
Traditional saunas typically take 30 to 45 minutes to reach temperature; infrared cabins are usable in 10 to 15 minutes.
How often should I use it?
Most owners use their sauna two to four times a week, 15 to 20 minutes per session, with a cool-down between rounds. Drink water before and after. If you are pregnant, have a heart or blood pressure condition, or take medication that affects heat tolerance, speak to your doctor before using a sauna.
How do I look after it?
Air the cabin out after each use, wipe the benches with a mild cleaner, and leave the interior wood unsealed. Outdoor cabins may need their exterior re-oiled or re-stained periodically depending on climate.
Orders and delivery
Where do you ship?
We ship to the lower 48 United States. For Alaska, Hawaii or anywhere outside the US, contact us before ordering so we can quote freight.
How is a sauna delivered?
Saunas ship by freight on a pallet and are delivered curbside. The driver is not responsible for moving the unit into your yard or house, so arrange help or equipment for the final move. Inspect the pallet before you sign for it and note any damage on the delivery paperwork.
Something is missing or damaged
Photograph the packaging and the affected parts and contact us straight away with your order number. Damage reported at the time of delivery is much easier to resolve.
Still have a question?
Use our contact page and we will get back to you.