Warranty

Manufacturer warranties

Every sauna we sell is covered by the manufacturer’s own warranty. Because we carry several specialist brands, warranty length and terms differ by manufacturer and by component. The exact coverage for your model is listed on its product page and in the documentation that ships with the unit.

What is typically covered

• Cabin and structure. Defects in the timber, panels, joinery and hardware under normal residential use.
• Heaters and emitters. Electric heaters, wood-burning stoves and infrared emitters, covered separately from the cabin and usually for a shorter period.
• Electronics. Controllers, sensors, lighting and audio, generally covered for the shortest period of the three.

What is not covered

• Normal wear: colour change, small surface cracks and movement in natural wood as it dries and cycles through heat
• Damage from incorrect assembly, wiring by an unlicensed installer, or use outside the manufacturer’s instructions
• Damage from weather exposure where the unit was not maintained, sealed or sited as specified
• Commercial or rental use, unless the model is explicitly rated for it
• Freight damage, which is handled as a delivery claim rather than a warranty claim

Keeping your warranty valid

• Assemble the sauna exactly as the manual describes and do not modify the structure
• Have electrical work done by a licensed electrician on the specified circuit
• Place outdoor units on a level, load-bearing, well-drained base
• Follow the manufacturer’s maintenance schedule, including re-oiling or re-staining exteriors where required
• Keep your invoice and, where the manufacturer offers registration, register the unit after installation

Making a claim

Contact us first. Send your order number, the model, a description of the fault and photos or a short video. We will confirm whether the issue is a warranty matter, a freight claim or a parts replacement, and we will handle the manufacturer paperwork with you rather than sending you away to do it alone.

Replacement parts

Heater elements, controllers, door hardware, glass and benches are usually available as individual parts, in and out of warranty. Ask us and we will source the correct part for your serial number.

Contact

To open a claim or check coverage on a specific model, use our contact page.